Terms and Conditions

1. Who we are

Yande (“we”, “us”, “our”) operates LearnZulu (isiZulu tutoring, Grade 4–12) and LearnMath (Mathematics and Science tutoring, Grade 5–12), online tutoring platforms for South African learners.

2. Accepting these terms

By creating an account, registering a learner, or using either platform, you agree to these Terms and our Refund Policy. If you're registering on behalf of a child, you confirm you are their parent or legal guardian and are accepting these terms for their use of the service.

3. The service

We provide CAPS-aligned lessons, quizzes, flashcards, games, assessments, and a dedicated human tutor assigned to each paying learner, who reviews work and provides feedback. Certain features (an AI study companion, live chat with your tutor) are subject to fair-use daily/monthly limits disclosed in the app.

4. Accounts

You're responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at tutoring@yande.africa if you suspect unauthorised access.

5. Subscriptions and billing

• Paid plans are billed monthly in advance via PayFast, in South African Rand, at the price shown at checkout.
• Subscriptions renew automatically each month until cancelled.
• You can cancel anytime from your account settings. Cancelling stops future billing immediately; you keep full access to paid features until the end of the period you've already paid for.
• We may change prices going forward; we'll notify you before any change takes effect on your next billing cycle.
• A free tier is available with reduced limits (lessons, flashcards, quizzes, AI questions per month) — see the app for current limits.

6. Refunds

See our Refund Policy, which forms part of these Terms.

7. Tutors

Tutors are independent contractors engaged by Yande. While we vet and support our tutors, we do not guarantee specific academic outcomes or a fixed number of tutor interactions beyond what's stated in your plan.

8. Acceptable use

You agree not to:

• share your account with anyone else,
• submit content that is abusive, unlawful, or infringes someone else's rights,
• attempt to disrupt or reverse-engineer the platform, or
• use the service for anything other than personal, non-commercial learning.

9. Content and intellectual property

Lessons, questions, audio, and platform software that we've created are owned by Yande or licensed to us, and are made available for personal learning use only — you may not copy, resell, or redistribute them. Some material (for example, content adapted from open textbooks) is openly licensed by its original author rather than owned by us; that material stays under its own open licence, which is why it can be included in the free plan. Work a learner submits (answers, recordings, essays) remains theirs, but you grant us a licence to store and process it to provide tutoring and feedback.

10. Termination

We may suspend or terminate an account that breaches these Terms, including non-payment or abusive conduct, with notice where reasonably possible.

11. Limitation of liability

The service is provided “as is.” To the extent permitted by law, Yande isn't liable for indirect or consequential loss. Nothing here limits liability that can't be limited under South African law.

12. Changes to these terms

We may update these Terms from time to time. We'll post the new version here with an updated date; continued use after a change means you accept it.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa.

14. Contact

Questions about these Terms: tutoring@yande.africa